Trust Center

We've updated our subprocessor list with the addition of Databricks, which will be used as our primary data platform to support the delivery and operation of our services. Databricks may process customer data to support the provision of our services, provide analytics capabilities and improve our products and services.
Databricks is hosted in the United States and is subject to appropriate contractual, security, and privacy safeguards consistent with our third-party risk management program.
The complete and updated list of subprocessors is available in Vapi Trust Center dashboard under the "Subprocessors" tab. Should you have any questions, please contact your account representative.

We’ve updated our subprocessor list with the addition of Soniox, a transcription service provider that customers may optionally select within the Vapi dashboard. When selected by a customer, Soniox may process audio and related data for the purpose of providing transcription services as part of our services. Soniox is available for customers using our US and EU deployments and may also be used by customers who have enabled the HIPAA mode.

The complete and updated list of subprocessors is available in Vapi Trust Center dashboard under the "Subprocessors" tab. Should you have any questions, please contact your account representative.

Check out the executive summary for our most recent independent third-party penetration test for 2025! Now available in Documents in our Trust Center.